Case Study

How a Boutique Pilates Group Achieved $2.2M in Revenue Growth

After struggling with labor shortages and inconsistent lead management, a boutique Pilates group partnered with AI Front Desk to transform their operations.

$2.2M

Increase in Lifetime Value

6,700+

Staff Hours Saved

11hrs → Min

Response Time Improvement

Customer Background

Our customer, a boutique Pilates group with 38 studios, faced growing challenges in managing operations and driving revenue in the wake of post-pandemic labor shortages and rising costs.

38 Studios
Boutique Pilates
Multi-Location Franchise

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The Problem

The Pilates group faced critical issues in lead management and sales execution.

Delayed Lead Response

An 11-hour average response time cut engagement success, with industry benchmarks showing an 80% drop after five minutes.

Inconsistent Sales Execution

Only 70% of the sales process was completed, missing the 6-8 touchpoints needed to convert leads.

Strained Staffing

Lean teams struggled to meet demands, especially during staff absences.

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Our Solution

AI Front Desk introduced the AI Agent to revolutionize the group's lead management.

Seamless Integration

Our AI Agent is integrated with ClubReady and ClubReady's SMS system - Connect.

Streamlined Lead Engagement

Our agent checks for new leads, reviews class schedules, and sends personalized SMS messages offering available slots for introductory classes.

Rapid Deployment

Implementation was completed quickly, with no disruptions to daily operations.

Results and Benefits

Our AI Agent delivered remarkable outcomes for the Pilates group.

1

Revenue Growth

$2.2M

A $2.2M increase in lifetime value (LTV) driven by almost 900 new memberships and +1,900 additional first visits.

2

Operational Efficiency

6,700+ hours

Saved +6,700 hours of staff time by automating repetitive tasks, enabling staff to focus on high-value, human-centric activities.

3

Improved Speed to Lead

Minutes

Reduced response time from 11 hours to minutes, ensuring leads were contacted promptly.

Customer Testimonials

"The AI Agent is my best employee right now."

Lindsey

General Manager

"I don't know how I ever managed without the AI Agent."

Lauren

General Manager

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See the exact playbook this Pilates group used to achieve $2.2M in revenue growth.