1 Inputs
2 Results
True cost per booking
$0
Vendor cost and the cost of checking its work, together.
Vendor cost per booking
$0
Checking cost per booking
$0
Share of your cost that is checking
0%
McKinsey found human oversight was 70 to 75 percent of the cost of running a customer service agent at a bank.
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3 Benchmark
Published outcome-based pricing: $3 to $40
Qualified lead$3 to $25
Booked appointment$8 to $40
Enter your bookings to plot your cost.
Published outcome-based pricing, 2026. If you're well above this range, your agent isn't the problem, the pricing model is.
4 Copy this and send it
Questions to send a vendor
Before we go further, a few questions: 1. What exactly triggers a charge on our account, and how is that defined in the contract? 2. What happens if a customer stops responding partway through? Are we billed? 3. What percentage of interactions does the agent complete without a human, on accounts our size? 4. How much time should we expect our team to spend reviewing its work each week? 5. Can you show us cost per completed outcome rather than cost per interaction? Happy to move quickly once we have these.
How fast they answer tells you almost as much as what they say.
Keep going
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