Staff Cost per Member Contact

Calculate the true cost of each front desk interaction.

Your Inputs

Range: 12 - 40
Range: 20 - 168
Range: 50 - 2000
25%
10%50%

Results

Fully Loaded Hourly Rate$22.50
Weekly Labor Cost$1800
Cost per Contact$4.50
Monthly Labor Cost$7,740

Key Insights

  • Each member contact costs $4.50 in staff time.
  • Automating routine contacts can significantly reduce cost per contact.
  • Compare against automation costs to find the optimal balance.

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How to Use This Tool

This calculator helps multi-location fitness operators analyze calculate the true cost of each front desk interaction.

**How to use this tool:** 1. Enter your current operational data in the input fields 2. Use actual figures from your management system when available 3. Review the calculated outputs and insights 4. Adjust inputs to model different scenarios 5. Download your personalized results for team discussion

For the most accurate results, pull real data from Club Ready or your scheduling system rather than estimating.

Understanding the Inputs

Hourly Wage ($)

The hourly wage ($) for your calculation.

Best practice: Use actual data from your operations when available. If estimating, be conservative.

Weekly Front Desk Hours

The weekly front desk hours for your calculation.

Best practice: Use actual data from your operations when available. If estimating, be conservative.

Weekly Member Contacts

The weekly member contacts for your calculation.

Best practice: Use actual data from your operations when available. If estimating, be conservative.

Overhead % (benefits, etc)

The overhead % (benefits, etc) for your calculation.

Best practice: Use actual data from your operations when available. If estimating, be conservative.

Assumptions

  • Calculations use industry-standard benchmarks where specific data isn't available
  • Results are projections for planning purposes and may vary based on your specific market and execution
  • All time-based calculations assume consistent operational patterns

Sensitivity Notes

  • Location count has a multiplier effect on all network-wide calculations
  • Small percentage changes can have significant impact when multiplied across locations
  • Consider running multiple scenarios to understand the range of outcomes

Recommended Scenarios

Current State

Use your actual current numbers to establish a baseline

Growth Scenario

Project forward with increased location count

Optimization Target

Model your ideal state to set improvement goals

Frequently Asked Questions

Related Resources

Multi-Location Front Desk SOP

Standard operating procedures for front desk operations across locations