Lead Response SLA Scorecard

Track response time compliance across locations against your target SLA.

Your Inputs

Range: 2 - 500
Range: 1 - 30
65%
20%100%
35%
0%100%
Range: 5 - 200

Results

Target Response Time5 minutes
Network-Wide SLA Compliance65%
Weekly Leads Within SLA156
Weekly Leads Outside SLA84
Worst Location Gap30 points below avg

Key Insights

  • Network compliance below 70% indicates systemic issues—staffing, training, or technology.
  • 84 leads per week receive delayed responses, reducing conversion probability.
  • Your worst location is 30 points below average—targeted intervention needed there.

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How to Use This Tool

This calculator helps multi-location fitness operators analyze track response time compliance across locations against your target sla.

**How to use this tool:** 1. Enter your current operational data in the input fields 2. Use actual figures from your management system when available 3. Review the calculated outputs and insights 4. Adjust inputs to model different scenarios 5. Download your personalized results for team discussion

For the most accurate results, pull real data from Club Ready or your scheduling system rather than estimating.

Understanding the Inputs

Number of Locations

The number of locations for your calculation.

Best practice: Use actual data from your operations when available. If estimating, be conservative.

Target Response Time (mins)

The target response time (mins) for your calculation.

Best practice: Use actual data from your operations when available. If estimating, be conservative.

Avg % Meeting SLA

The avg % meeting sla for your calculation.

Best practice: Use actual data from your operations when available. If estimating, be conservative.

Worst Location Compliance

The worst location compliance for your calculation.

Best practice: Use actual data from your operations when available. If estimating, be conservative.

Weekly Leads per Location

The weekly leads per location for your calculation.

Best practice: Use actual data from your operations when available. If estimating, be conservative.

Assumptions

  • Calculations use industry-standard benchmarks where specific data isn't available
  • Results are projections for planning purposes and may vary based on your specific market and execution
  • All time-based calculations assume consistent operational patterns

Sensitivity Notes

  • Location count has a multiplier effect on all network-wide calculations
  • Small percentage changes can have significant impact when multiplied across locations
  • Consider running multiple scenarios to understand the range of outcomes

Recommended Scenarios

Current State

Use your actual current numbers to establish a baseline

Growth Scenario

Project forward with increased location count

Optimization Target

Model your ideal state to set improvement goals

Frequently Asked Questions

Related Resources

Multi-Location Front Desk SOP

Standard operating procedures for front desk operations across locations