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ROAI — Return on Applied AI, Edition 05

Who actually owns your AI?

Quick idea this week, but it matters more than it sounds.

Almost every AI tool you use — ChatGPT, Claude, Gemini — is what's called "closed." You rent it. The company owns the actual engine, runs it on their servers, sets the price, and decides what it does next. You're a tenant.

There's another kind: "open source." Think of it as a recipe the company publishes for anyone to use. Meta's Llama, Mistral, DeepSeek — models like these are free to download and run yourself. You own the engine instead of renting it.

Here's the part I'd bet on. Running your own model used to take an engineer. That's changing fast. New tools like OpenClaw and Hermes are making it realistic for a regular business to run a capable open source model itself, cheaply and privately. Two or three years from now, I think that's normal, not fringe.

Even before you run anything yourself, open source is already working in your favor. It keeps real competition alive at the engine level, and that competition is the thing on your side. It means choice, so you're not betting your whole business on one company's prices or roadmap. It means control, because open models can run privately and your customer data doesn't have to sit on someone else's servers. And it means leverage, because when real alternatives exist, everyone has to keep getting better and cheaper to keep you.

Remember a few weeks back, when the "most powerful model ever built" got pulled offline days after it launched? That's the risk of renting everything. Open source is the hedge.

The CEO of Palantir, Alex Karp, put it bluntly this week: companies should own their "means of production"… if this stuff is so valuable, why are they just charging you for tokens?

You don't have to agree with all of it, but it's worth five minutes: watch the clip.

Own what matters. Rent the rest.

Brian Holmes
Brian Holmes
Founder & CEO, AI Front Desk
Applied AI Series

Learn how to actually use AI in your business.

Two upcoming sessions — one on reviews, one on open source models.

Responding to reviews with AI
For the Front Desk Team (or whoever replies to reviews)
Thursday, July 23 · 11:00 AM CT
Responding to reviews with AI
Reviews are one of the first things people (and AI) check before they pick you. Reply fast and sound human doing it, and you win the next one.

Replying to reviews isn't politeness, it's revenue. Womply analyzed 200,000+ small businesses: respond to at least 25 percent of your reviews and you earn 35% more than average.

By the end of this session, you'll know how to turn any review into a warm, on-brand reply in under a minute. You'll leave with the guide and the prompts to handle every review, good or bad.
Reserve Your Seat
Start using open source models
For All Roles
Thursday, August 6 · 11:00 AM CT
Start using open source models
Brian just made the case for owning your engine instead of renting it. This session is the test drive. We'll take free, open source models from companies like Google, Meta, and Nvidia and do the whole thing live.

You'll leave with the exact setup steps and the comparison checklist we used — so you can run the same test on your own business the same day and decide for yourself whether owning beats renting.
Reserve Your Seat
Stories Worth Sharing

Here are the best insights our team found from across the web this week.

There is more AI news than any operator has time for. So we read it so you do not have to.

Survey
Everyone's using AI. Most people can't drive it yet.
A new Thryv survey of small businesses — the local-service kind (plumbers, salons, clinics) — found AI use jumped to 66% in a year, and the payoff is real: 92% say it saves them time, and most expect to claw back somewhere between 11 and 60 hours a month. But here's the catch that matters: 70% say they need more training to actually use it well. Adoption is racing way ahead of skill.
Read: Thryv AI Survey — Business Wire
Policy
Congress is finally paying attention to Main Street
For the first time, Congress is formally looking at how AI affects small businesses specifically. The House Small Business Committee is holding a hearing called "AI on Main Street" on July 14, looking at everything from freelance platforms to the software you already run, alongside a wave of new bills on AI literacy, transparency, and worker impact.
Read: AI's Impact on Small Business — Legis1
Operations
Taco Bell's AI once ordered 18,000 waters. They didn't quit.
Taco Bell just expanded its voice AI to about 890 drive-thrus across 38 states, and says it's actually helping with employee retention. But the backstory is the good part: an earlier version got trolled so badly that someone talked it into ordering 18,000 cups of water. Taco Bell pulled it, rethought the whole thing, and only then rolled it out for real.

Our take: The 18,000 waters story is a feature, not a bug, in how you should think about deploying AI. You test. You find the weird edge cases. You pull it back. Then you roll it out right. That's not failure, that's the process. Most businesses quit after the first weird output. Taco Bell is now in 890 locations.
Read: Taco Bell AI Drive-Thru Expansion — Restaurant Dive
Sales & Marketing
Fake AI reviews are now a $53,000 mistake
The FTC sent warning letters to a batch of companies signaling the grace period is over on its Consumer Review Rule, which bans buying reviews, posting AI-generated or insider reviews, and even burying your genuine negative ones. Penalties run up to about $53,000 per violation.

Our take: This is the other side of the reviews conversation. (That's exactly what we're covering on July 23rd.) Getting your review responses right matters even more when the regulators are watching who's gaming the system. Authentic replies — fast, human-sounding ones — are now both a competitive advantage and a compliance signal.
Read: FTC Crackdown on Fake Reviews — FoodNavigator-USA
Try This
An $85K AI job — no degree, no experience required
Anthropic (the company behind Claude) launched Claude Corps — a program paying 1,000 people early in their careers an $85,000 salary to spend a year using AI to help nonprofits, food banks, veterans' groups, and conservation teams. No college degree required, under two years of work experience, and they train you on the tools from scratch (with relocation support if you need it). It's backed by a $150 million commitment.

We're sharing this for two reasons. If you've got a kid, an employee, or a friend early in their career wondering where they fit in an AI world, this is a real, paid on-ramp — applications for the first cohort close July 17. And it's a glimpse of the bigger shift: the opportunity in AI isn't just for engineers anymore. Curiosity and a willingness to learn are becoming the actual qualifications.
Read: Anthropic Claude Corps
The AI Front Desk team

That's it for today. See you soon.

Brian, Murphy, John, Beth, and Jake — some of the humans behind AI Front Desk.

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