Therapy & Mental Health

Clients in crisis can't waitfor a callback. Your practiceshouldn't make them.

Therapy and counseling practices lose new client inquiries every week to slow response times and voicemail. AI Front Desk agents respond within 60 seconds, gather intake information, and book consultations — while staying HIPAA-compliant and professionally appropriate.

60s
Response Time
Every inquiry, every channel
24/7
Availability
Including crisis hours
SOC 2
Type II Certified
HIPAA-compliant
0
Missed First Inquiries
Every lead gets a response
Who We Serve

Built for mental health practicesof every size.

From solo practitioners to group practices with multiple clinicians, AI Front Desk handles new client intake, scheduling, and follow-up — at scale, consistently, and compassionately.

🧠
Individual Therapy
CBT, trauma, anxiety, depression
👨‍👩‍👧
Family & Couples
Relationship counseling, family systems
🏢
Group Practices
Multi-clinician practices and PsyPACs
🌱
Addiction & Recovery
SUD, EMDR, harm reduction
🎓
School-Based Counseling
K-12 and university counseling services
💼
EAP Providers
Employer assistance programs
The Problem

New clients reach out once.Rarely twice.

50%
First-time callers don't leave voicemail
When someone builds up the courage to call a therapist, they're in a vulnerable moment. If they hit voicemail, most don't call back — they either delay getting help or find a practice that answers.
3–5 days
Average callback time for therapy practices
Therapists are in session most of the day. Front desk staff (if they exist at all) are overwhelmed. By the time you call back, the window of motivation has often closed.
10–20%
No-show rate for first appointments
New clients who weren't properly confirmed and reminded don't show. Each missed first appointment represents a real person who needed help and didn't get it — plus a wasted clinical hour.
The AI Agents

Compassionate AI.Clinical boundaries.

AI Front Desk is configured for the specific sensitivities of mental health practice — warm, professional tone, no clinical advice, clear escalation for crisis situations.

01 — INTAKE
New Client Intake Agent
Responds within 60 seconds. Gathers presenting concern (in general terms), insurance or self-pay preference, clinician preference, and scheduling availability. Books the initial consultation.
● Live in Production
02 — NURTURE
Warm Follow-Up Agent
For inquiries that don't immediately book — a warm, professional follow-up sequence. Acknowledges the step it takes to reach out. Keeps the door open.
● Live in Production
03 — CONFIRM
Appointment Confirmation Agent
Sends confirmation, pre-session intake forms, and session reminders. Reduces no-show rate for first appointments and follow-ups.
● Live in Production
04 — ONBOARD
New Client Onboarding Agent
Guides new clients through intake paperwork, consent forms, and insurance info — before their first session.
○ In Development
05 — RETAIN
Session Continuation Agent
Proactively contacts clients who've gone inactive — with care, not pressure. Helps clients re-engage with their care when they're ready.
○ In Development
06 — REFERRAL
Waitlist & Referral Agent
When your caseload is full, manages the waitlist and connects clients with referral resources — so no one falls through the cracks.
○ In Development
Built for Sensitivity

Clinically appropriate.Operationally powerful.

Mental health practice has unique requirements — HIPAA compliance, tone sensitivity, crisis escalation, and professional boundaries. AI Front Desk is configured for all of it.

Compliance & Safety
HIPAA-compliant by design
All client data handled with encryption and access controls. BAA included.
Crisis escalation built in
Any indication of crisis triggers immediate escalation to your on-call clinician or emergency resources.
No clinical advice
AI is strictly configured to intake and schedule — never to provide clinical guidance or assessment.
Practice Operations
EHR integration
Connects with SimplePractice, TherapyNotes, Jane App, and other major EHR platforms.
Insurance pre-screening
Collects insurance carrier and member ID during intake to reduce admin burden.
Multi-clinician routing
Routes new clients to the right clinician based on specialty, availability, and insurance.
Getting Started

Live in 2 weeks.Sensitivity guaranteed.

We configure AI Front Desk for the specific tone, boundaries, and workflows your practice requires before going live.

Week 1
Practice Configuration
We map your services, clinicians, intake questions, and escalation rules. BAA signed. Crisis protocol established.
Week 1–2
Tone & Script Review
You review and approve all AI response templates. Every word is calibrated for professional appropriateness.
Week 2
Supervised Launch
AI goes live with your oversight. You review every conversation in real time during the first week.
Week 3+
Full Production
AI handles all intake. You get weekly reports on inquiry volume, booking rate, and client engagement.
FAQ

Frequently Asked Questions

Get Started

Every client deserves afast, warm response.

Book a demo to see how AI Front Desk handles new client intake for therapy practices — with the clinical sensitivity your clients deserve.

See AI Front Desk in action →